DEPARTMENTAL HEAD OF SALES – HFBs COORDINATOR

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.
We all choose to work at IKEA because we share the unique company culture and values. We are passionate about our business and strive for high performance. We have fun at work and a human approach while performing.

 
For our IKEA AIRPORT Store, we are looking for
DEPARTMENTAL HEAD OF SALES – HFBs COORDINATOR (SALES COORD_0924)

Reporting to the Sales Manager you will be responsible and accountable for:
•    Achieving the sales & profitability budget set by the Sales Manager for the HFBs of your responsibility
•    Steering towards maximizing all commercial KPIs of the HFBs of your responsibility
•    Ensuring the best possible customer service having customers in focus as your first priority
•    Controlling, steering and following up all operating costs and P&L elements related to your areas of responsibility
•    Knowing your local market potential and ensure your store is locally relevant
•    Selecting, developing and maintaining a motivated team capable of producing the agreed objectives and implementing the actions agreed to improve improve the 4-axis index of the Engagement Survey (Safety-Meritocracy-Respect-Development). 4 axis index.
•    Implement all the agreed actions set in order to improve the Brand capital, the CX Results & the Employee Survey indices
•    Securing that each area you are responsible for, is properly staffed with trained and qualified co-workers during all opening hours
 
Qualifications and Competences Required:  
•    Bachelor’s Degree
•    At least 3 years of experience in a managerial position
•    Good people management skills and team-oriented personality
•    Achievement drive, initiative taking and problem-solving skills
•    Commercial Thinking
•    Customer Focus
•    Good planning and organizational skills
•    Very good communication and interpersonal skills
•    Analytical and numerical abilities
•    Ability to work under pressure and strict deadlines
•    Very good command of the Greek & English language
•    Good knowledge of Ms Office

Qualifications considered as an asset:
•    Knowledge of Microsoft Navision
•    Post Graduate degree in Management

The People we seek:
Lead by example constantly looking for new and better ways forward.
Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach.
Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail.

What we offer:
If you take on this position, these are just a few things you can expect from us:
•    An exciting and empowering work environment at one of the leading group of companies in Greece and  the Balkans in providing quality consumer durable goods.
•    A diverse group of people who value working together.
•    Public transportation monthly ticket benefit OR Attiki Odos Tolls.
•    An open and inclusive culture where you can be yourself.
•    And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us.
 
IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 5 Stores (Athens, Thessaloniki, Larissa, and Ioannina), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi, 1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Alexandroupoli & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol) & 1 Shop in Bulgaria (Veliko Tarnovo)