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Pick-up & Order Point Manager

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.

We all choose to work at IKEA because we share the unique company culture and values.We are passionate about our business and strive for high performance.We have fun at work and a human approach while performing. 

For our Pick-up & Order Point in Alexandroupolis, we are looking for:

Pick-up & Order Point Manager


The Position:    

Reporting to the RMA MANAGER you are responsible and accountable to:  

  • To create and offer the best customer service experience by securing high level of commerciality securing appropriate availability of every product and no overstock
  • To create and offer the best customer service experience by securing high level of commerciality securing appropriate availability of every product and no overstock
  • To maximize sales, establishing IKEA as the leading Home Furnishings place to shop in the Primary Market Area vs competition
  • To secure efficient financial and accounting compliance with connecting Store Business Analysts
  • To act as the company’s local representative towards third parties (i.e. banks) & other public companies (i.e. utilities)
  • To ensure that all company's legal, health & safety guidelines are followed in all areas of responsibility and at all times
  • To closely monitor and manage all operating costs and P&L elements related to the areas of responsibility
  • To assess/agree/amend the daily/weekly shift schedule, as per Company’s procedures
  • To select, develop and maintain a motivated team capable of achieving the agreed objectives

The Skills & Qualifications:

  • University/College Degree
  • People management skills
  • Achievement drive, initiative taking and problem solving skills
  • Commercial Thinking
  • Good planning and organizational skills
  • Very good communication and interpersonal skills
  • Ability to work under pressure and strict deadlines
  • Good command of the Greek & English language
  • Good knowledge of MS Office
  • At least 3 years working experience in Sales or Customer Service, as head of department , with at least 5 subordinates, preferably in the Retail sector

The People we seek:

Lead by example constantly looking for new and better ways forward
Believe in empowering people, taking ownership, making decisions and following through 
Have a hands on and customer service driven approach.
Have the courage to question existing solutions and think in unconventional ways 
Have a passion for life at home and retail

What we offer

If you take on this position, these are just a few things you can expect from us: 
-An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
- A diverse group of people who value working together 
- An open and inclusive culture where you can be yourself
-And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us 

IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 5 Stores (Athens, Thessaloniki, Larissa, and Ioannina), & 2 “New Generation” Stores in Piraeus & The Mall Athens Marousi,  1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Komotini & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)