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Τομέας Απασχόλησης
ATHENS (Centre)
Σχέση Απασχόλησης
Σύμβαση Εργασίας
Κωδικός Θέσης

E Commerce Customer Service Team Leader

We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously.


We all choose to work at IKEA because we share the unique company culture and values. We are passionate about our business and strive for high performance.

We have fun at work and a human approach while performing.


For our Headquarters in Aigaleo Store, we are looking for:


E Commerce Customer Service Team Leader Greece

 (Ref: ECOMTL_0522)


The Position:


Reporting to the New Business E commerce Executive, you will be responsible and accountable to:


  • Ensure the best customer service in your area of responsibility
  • Ensure compliance of the Exchange & Return processes for purchases made online
  • Select, develop and maintain a mobilized group able to accomplish the desired goals
  • Improve the online shopping process by monitoring and evaluating customers feedback
  • Liaise efficiently with all internal and external third parties to secure an excellent customer experience
  • Ensure that all company and legal guidelines are followed in your areas of responsibility
  • Implement the actions agreed in order to improve the ICSS, Brand capital & 4 axes indices. Have ICSS as a tool to improve customer experience.
  • Control, Steer and follow up all operating costs and KPIs related to your areas of responsibility


Qualifications and Competences Required:


  • Customer and business focus
  • Very good communication and interpersonal skills
  • Focus on detail, prioritization, good planning and organizational skills
  • Ability to work under pressure and strict deadlines
  • Achievement drive, initiative taking and problem solving skills
  • Very good command of Greek & English language
  • Very good knowledge of MS Office/ Outlook
  • Team spirit
  • Bachelor Degree
  • At least 2 years in a managerial position (with team management responsibility), preferably in the Retail Sector Customer Service field


Qualifications considered as an asset:


  • Knowledge of Retail Market
  • Additional languages 


The People we seek:


Lead by example constantly looking for new and better ways forward

Believe in empowering people, taking ownership, making decisions and following through Have a hands on and customer service driven approach.

Have the courage to question existing solutions and think in unconventional ways Have a passion for life at home and retail


What we offer

If you take on this position, these are just a few things you can expect from us:

-An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.

  • A diverse group of people who value working together
  • An open and inclusive culture where you can be yourself

-And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us


Are you the one? Get in touch with us by 30/05/22, by submitting your complete resume at     Careers (fourlis.gr)


All applications will be treated with the strictest confidentiality. Kindly note that only shortlisted candidates will be contacted for this position, due to high volume of applications received.


IKEA started its operation in Greece through House Market, a member of Fourlis Group of Companies, and operates in Greece 5 Stores (Athens, Thessaloniki, Larissa, and Ioannina), & 2 “New Generation” Stores in Piraeus and The Mall Athens, 1 Store in Cyprus (Nicosia) & 2 in Bulgaria (Sofia & Varna). We also operate 8 Pick-Up-Point (Rhodes, Patra, Chania, Heraklion, Komotini & Kalamata, Burgas & Plovdiv) & 1 Planning Studio in Cyprus (Limassol)