Εταιρεία
FOURLIS Holdings
Τομέας Απασχόλησης
OMNICHANNEL
Χώρα
Greece
Πόλη
ATHENS (North)
Σχέση Απασχόλησης
FULL TIME
Σύμβαση Εργασίας
LONG TERM
Κωδικός Θέσης
H&B_E-com 05.2022

E-Commerce Manager

Our Group recently entered into the fast growing sector of health and wellness with Holland & Barrett.

Holland & Barrett, established in 1870, is one of the Europe’s leading health and wellness retailers in providing a wide range of products in 4 key pillars - vitamins & supplements, natural beauty, health foods, and sports nutrition - with over 1.600 stores worldwide.

This strategic partnership is covering three countries in the region: Greece, Romania and Bulgaria. 

FOURLIS Group’s objective is, by applying an Omni Channel strategy, to have a leading role within the sector and has the intention to open 120 stores over time, with both physical stores and a Holland & Barrett e-shop launching simultaneously in 2022.

We are currently looking to recruit for the HQs in Marousi, Attiki:

 

E-Commerce Manager

 

Reporting to the Head of Operations, you will be responsible and accountable for:

  • Leading in Project Management for e-commerce site development plan and new e-commerce features
  • Building the strategy to deliver sales and leverage the online customer experience
  • Collaborating with the Purchasing Department team to fulfill the Web Product Range, availability, product up-loading and promos
  • Developing content calendar and overseeing website product uploads and landing pages development
  • Owning the product e-category tree and navigation menu and ensuring that all products are properly assigned
  • Ensuring the e-Commerce commercial plan is executed on time and is aligned with the Marketing plan of the company
  • Ensuring the web logistic procedures implementation (deliveries, courier, returns, stock, etc.)
  • Monitoring and reporting on competitor activities regarding his/her area of responsibility, providing the necessary feedback and actions
  • Using all necessary tools in order to provide detailed reporting regarding customer service and customer satisfaction
  • Establishing and leading his/her team in both managing daily operations (invoicing & administration) and planning for future needs and expectations
  • Ensuring the Customer Support & Phone ordering process and resolving any issues concerning orders and deliveries
  • Providing customer support by coordinating his/her team in order to answer all inbound emails and performs outbound calls where necessary
  • Providing support by answering all messages in social media through his/her team
  • Resolving any daily issues with hard customers cases
  • Participating in the budget preparation in his/her area of responsibility by providing forecasts regarding costs and sales

 

Qualifications & Competencies Required

  • Bachelor's degree preferably in Marketing or Information Technology (Post Graduate degree in E-Commerce or Digital Marketing or MBA will be considered as an asset)
  • At least 5 years of working experience in e-commerce
  • At least 1 year as a team leader
  • Ability to lead multi-functional teams
  • Commercial Thinking
  • Experience in e-Commerce platforms
  • Drive for results, analytical and problem solving skills
  • Customer/Consumer Focus
  • Very good communication, collaboration and interpersonal skills (being at the core of a multi-functional team)
  • Project management skills for executing complex multi-functional projects
  • Planning and Organizational skills
  • Numerical skills for budget tracking
  • Multi-tasking
  • Excellent command of the Greek and English language, both written and verbal
  • PC skills/MS Office skills
  • Retail understanding will be considered a plus

 

We offer:

  • Competitive remuneration & benefits package
  • Extensive continuous training
  • Career and development prospects

 

If you are interested in the position, please send us your complete resume not later than 13/6/2022.