We have one common vision at IKEA: to help our customers enjoy a better everyday life at home. We take our vision very seriously. We all choose to work at IKEA because we share the unique company culture and values. 
We are passionate about our business and strive for high performance. 
We have fun at work and a human approach while performing.

                          For our Headquarters in Spata, we are looking for:
                            Customer Relations Business Analyst
                                                   SOCR_0225

The Position:     

Reporting to the Customer Relations Manager you are responsible and accountable to:  

• Ensure the best possible customer service and have customers in focus as your first priority 
• Timely prepare and distribute all Customer Relations Division’s respective reports (i.e. Commercial KPIS, E/R KPIs, Service        Products KPIs, Weekly Snapshot, etc.)
• Ensure compliance with IKEA policies and procedures regarding purchases and after sales (tax documents, exchange, returns policy, guarantees)
• Ensure that all Customer Relations data (qualitative |quantitative) are correctly
• Closely maintain operating budget control files
• Implement all the agreed actions set in order to improve the Brand capital, the ICSS & the 4 axes indices

 The Skills & Qualifications:

• University Degree 
• Very good command of English language 
• Very good knowledge of MS Office  MS Office / Navision / LS Retail 
• At least 1 year in the Retail Sector Customer Service field
• Customer Focus 
• Focus on detail, good planning and organizational skills 
• Achievement drive, initiative taking and problem solving skills 
• Analytical thinking & Synthesis ability 
• Ability to work under pressure and strict deadlines

Qualifications considered as an asset:
• Experience in Customer Service
• Experience in CRM
• Experience in the Checkouts
 

The People we seek:

• Lead by example constantly looking for new and better ways forward

• Believe in empowering people, taking ownership, making decisions and following  through

• Have a hands on and customer service driven approach

• Have the courage to question existing solutions and think in unconventional ways

• Have a passion for life at home and retail

What we offer

If you take on this position, these are just a few things you can expect from us:

• An exciting and empowering work environment at one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods.
• A diverse group of people who value working together
• An open and inclusive culture where you can be yourself
• And as the world’s leader in life at home, you will have exceptional opportunities to grow and develop together with us